Reference

Legal terms before you open an account

Clear legal terms, wallet records for DANA, OVO, GoPay and QRIS, and a visible privacy route help you know what happens before you open your account.

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abcd4d Legal terms before you open an account
CONTACT ROUTES

How to reach our legal desk

Legal questions are handled through named routes so your request does not get mixed with lobby help.

Live chat escalation Our chat team checks legal-topic messages daily from 09:00 to 23:00 WIB. Send your username, registered phone number, and the policy question; we move identity or wallet checks into a private account thread.
Email for documents Email works for longer privacy or terms requests because you can attach screenshots, DANA or QRIS receipts, and device details. We reply with the account step we need next, not a public discussion.
Logged-in account path In your account menu, open Profile, then Security, then Contact Support for access or correction requests. That path shows the logged-in account, so we can compare your request with the record we hold.
DATA CARE

Six ways we handle legal data

We treat legal handling as an operating task, not a footer label. Account data, cookies, payment receipts, and support transcripts have different purposes and retention periods, so we separate them before using…

Account data

Your username, phone number, login time, and device type are used to confirm that a legal request comes from the account holder. We check these details before discussing wallet records or profile edits.

Payment records

DANA, OVO, GoPay, and QRIS references are stored with time stamps and account IDs. Those records help us trace deposits, withdrawal requests, and disputes without asking you to repeat the same payment story.

Cookie controls

Cookies help keep your session, language choice, and security checks consistent on mobile and computer browsers. You can clear browser cookies, but we may ask for a fresh login before showing account records.

Security checks

If a login pattern changes, such as a new device or repeated failed entry, we may pause account access while we confirm your phone number. That legal step protects your wallet and stored receipts.

Retention handling

We keep legal and payment records only for account operation, dispute handling, security checks, and required record needs. Older support transcripts may be archived separately from active chat once the matter is closed.

Change requests

For name, phone, or wallet correction requests, contact us from the logged-in account or the registered email. We ask for the field to change, the reason, and proof tied to the account.

Questions about your legal rights

These answers cover the legal questions you are most likely to ask before you join or while managing an account. We keep them focused on access, privacy, cookies, wallet records, corrections, and term changes. For anything tied to your own account, contact us through live chat or email so we can check the record before replying.

Access depends on local law. We do not treat account creation as legal advice or permission. Before you join, check the rules that apply to your location and keep your account details accurate.

We record your username, registered phone number, login time, device type, selected payment rail, and security events. If a wallet issue happens later, these records help us connect the request to your account.

Wallet receipts let us verify deposits, withdrawal requests, duplicate payments, and account ownership questions. We use the receipt reference, time stamp, and account ID to check the matter without exposing your details publicly.

Log in, open Profile, then Security, then Contact Support. Tell us which field is wrong and attach proof, such as a wallet receipt or phone ownership evidence, so we can verify the correction.

Yes, but clearing cookies can remove saved session data and language choices. After you clear them, we may ask you to log in again and complete a security check before showing wallet records.

Only team roles that need the data for account access, wallet verification, dispute handling, or security checks may view those details. We do not sell your identity record or publish it in chat.

We place updated wording on this legal page with the visible change point. If the change affects account access, payment records, or privacy handling, we may also flag it inside the logged-in account area.

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