Reference

abcd4d Privacy Policy For Your Account

Your account data, DANA, OVO, GoPay and QRIS transaction records, and device sessions are covered here before you open your account.

Account data usePayment record handlingCookie choicesDevice session checks
abcd4d abcd4d Privacy Policy For Your Account
CONTACT PATHS

Three Privacy Contact Paths

Fast privacy answers matter when a login alert, cookie question, or payment receipt looks unfamiliar.

Live chat Reach us through the chat bubble after login from 09:00 to 01:00 WIB. For privacy questions, share your account ID, device type, and the time of the event, not your wallet PIN.
Privacy email Send detailed requests to [email protected] when you need a record check, correction request, or cookie question answered in writing. We may ask you to confirm your account email before discussing account data.
Account ticket Use the ticket path inside Profile > Help > Privacy Request for changes tied to your account. This route attaches your account ID automatically, which helps us avoid mixing your request with another customer.
ACCOUNT CONTROLS

Six Account Data Controls

Privacy on our platform is handled through account steps you can see, not hidden wording. You can check login devices, update contact details, ask about wallet records, and request corrections through support.

Account setup data

When you open an account, we collect the details needed to identify your profile, contact you about account matters, and prevent duplicate access. Keep your email and phone current so privacy checks reach you.

Payment record checks

DANA, OVO, GoPay and QRIS actions create references we use to match wallet activity to your account. We store time, amount, channel and status so support can trace delayed or disputed records.

Cookie use

Cookies help keep your session active, remember display choices, and measure whether pages load correctly. You can clear cookies in your browser settings, but you may need to log in again afterward.

Device sessions

Check Profile > Security > Login devices to see recent device activity linked to your account. If a phone or browser looks unfamiliar, contact chat during support hours and change your password first.

Lobby activity records

We may record which categories you open, such as live tables, slots, sportsbook markets, Super Sic Bo, Lucky Twins or Aviator. These records help secure sessions and handle disputes, not expose private wallet credentials.

Correction requests

Ask us to correct outdated contact details or mismatched account records through the account ticket path. We verify ownership before changes, because privacy requests can affect access, payment checks and support history.

Privacy Questions Before You Join

These answers cover the privacy questions we hear before and after account creation. They focus on what we collect, how payment records are handled, what cookies do, and how you can ask for changes. If your case involves a specific transaction, include the payment method, time, and account ID so we can check the right record.

We collect the details needed to create and protect your account, such as login credentials, contact details, account ID, device signals and support history. We use them for access, security checks and account-related messages.

We use payment references to match wallet actions with your account. A record may include channel, time, amount, status and transaction code, but we do not ask for wallet PINs or one-time codes.

Yes. Go to Profile > Security > Login devices after signing in. If you see a phone, browser or location pattern you do not recognise, change your password and contact live chat during 09:00 to 01:00 WIB.

Cookies remember session status, display choices and basic page performance. You can clear them through your browser settings. Clearing cookies may sign you out or reset display preferences on your next visit.

Open Profile > Help > Privacy Request and describe the field that needs correction. We may confirm ownership through your account email or phone before changing records tied to access, support or payment checks.

We share only what is needed to operate the service, such as payment status checks or technical session data. We do not sell your contact details, and partner access is limited to the task involved.

We keep records for as long as needed to run your account, handle disputes, meet legal duties and protect platform security. Retention length can vary by record type, payment channel and request history.